Solar Tech Energy Systems, Inc. and its subsidiaries and affiliates (“SolarTech”, “we”, “our”, or “us”), respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our website, located at https://solartechonline.com/ (the“Website”), SMS or text messaging, applications, and services that link to this policy and our practices for using, maintaining, protecting, and disclosing that information.
This privacy policy, together with our Terms of Use (https://solartechonline.com/terms-and-conditions) (the “Terms”) describes the types of information we may collect from you or that you may provide when you visit the Website or participate in SMS or text messaging with us and sets out our practices for collecting, using, maintaining, protecting, and disclosing that information, including personal information about you (the “user”). For the purposes of applicable data protection laws, SolarTech is the “controller” of personal information collected through the Website, SMS, and text messaging.
This policy applies to information we collect:
It does not apply to information collected by:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
For additional disclosures for consumers in California, please click California Privacy Policy to read our INFORMATION FOR CALIFORNIA CONSUMERS: YOUR CALIFORNIA PRIVACY RIGHTS Policy.
Also, Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: privacy@solartechonline.com.
In order to better provide you with products and services offered, SolarTech may collect information from and about users of our Website, including information by which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”); and/or information about your internet connection, the equipment you use to access our Website, and usage details.
We collect this information directly from you when you provide it to us, automatically as you navigate through the site, and if you participate in our SMS and text messaging service. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) requesting information about our products or services; (c) signing up for SolarTech’s SMS text messaging program; (d) signing up for special offers from selected third parties; (e) sending us an email message; (f) submitting your information and/or payment information when ordering and purchasing products and services.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website, and information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
Information Provided by Partners (including Service Providers, Aggregators and Advertisers) In some circumstances, we or you may have a relationship with a third party who provides us information about you. In addition, we may receive Personal Information and other data from various companies who provide services on our behalf, including but not limited to ad networks, behavioral advertising vendors, market research, and similar companies that provide us with additional personal information.
SMS Terms and Conditions
We may also collect information about you if you participate in our SMS and text messaging service (“mobile information”). No mobile information will be shared with third parties/affiliates for marketing/promotional purposes without your consent. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For more information about our SMS and text messaging services, please see our Terms and Conditions at https://solartechonline.com/terms-and-conditions.
Upon messaging opt-in, the end user agrees to receive messages from SolarTech regarding marketing communication and solar appointment details. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at 619-743-9193
Use of your Personal Information
We use information that we collect about you or that you provide to us, including any personal information:
We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data. For more information, see Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
We do not share your phone number or mobile information with any third parties for marketing or promotional purposes.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s https://thenai.org/opt-out/.
Links
This Website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Website and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
SolarTech secures your personal information from unauthorized access, use, or disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using Secure Sockets Layer (SSL) technology. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the SSL protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Children Under Eighteen
SolarTech does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this Website.
This Privacy Policy for California Residents supplements the information contained in SolarTech’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively “CCPA”), and any terms defined in the CCPA have the same meaning when used in this Policy.
Information We Collect and Use of Personal Information
Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information“). Personal information does not include:
We may sell the categories of personal information we collect or share it with third parties for product or service advertising, as indicated in the chart below. To opt-out of personal information sales or sharing, send us an email stating your request to privacy@solartechonline.com.
We may collect the personal information and sensitive personal information categories listed in the table below. The table also lists, for each category, our expected retention period, use purposes, and whether we sell the information or share it with third parties for cross-context behavioral advertising.
|
Personal Information Category |
Retention Period |
Business Purpose |
Sold or Shared |
|
Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, or other similar identifiers. |
Perpetual (exceeding 25 years) |
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns. |
Sold and Shared |
|
California Customer Records personal information, which includes a name, signature, address, telephone number, driver’s license or state identification card number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories. |
Perpetual (exceeding 25 years) |
For the same purposes as listed directly above, as well as to create, maintain, customize, and secure your account with us. To process your requests, purchases, transactions, and payments and prevent transactional fraud. To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. |
Sold and Shared |
|
Commercial information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Some personal information included in this category may overlap with other categories. |
Perpetual (exceeding 25 years) |
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law). |
Sold and Shared |
|
Internet or other similar network activity, such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Some personal information included in this category may overlap with other categories. |
As Provided in the Customized Consent Preferences between 3 months and perpetual. |
To provide, support, personalize, and develop our Website, products, and services. To create, maintain, customize, and secure your account with us. To personalize your Website experience. To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business. For testing, research, analysis, and product development, including to develop and improve our Website, products, and services |
Shared and Sold |
In addition to the purposes listed above, we may also use or disclose the personal information we collect for one or more of the following purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, SolarTech has disclosed personal information for a business purpose.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see “Exercising Your Rights to Know or Delete” below), we will disclose to you:
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see “Exercising Your Rights to Know or Delete” below), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by either:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may also make a request to know or delete on behalf of your child by emailing us at privacy@solartechonline.com.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email us at privacy@solartechonline.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Last updated September 10, 2025
This policy will be reviewed from time to time to take account of changes to our operations and practices. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice, such as adding a statement to the homepage of the Website or sending you an email with the update. Any personal information held will be governed by our most current policy.
If you have any questions or requests regarding this privacy policy, the practices of the Website or your dealings with the Website, or if you need to access this Policy in an alternative format due to having a disability, please contact us at privacy@solartechonline.com, use the Contact Us page on the Website, call us at 619-743-9193, or write to us at:
SolarTech Energy Systems
9410 Bond Avenue, El Cajon, CA 92021
